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Travel Polices

  1. Check-In Information
  2. Boarding Procedures
  3. Transport Canada Airline Security
  4. Baggage
  5. Infants and Children
  6. Special Needs Guests
  7. Portable Oxygen Concentrators (POC)
  8. In-flight Service
  9. On-board Amenities
  10. Contract Conditions
  11. Seat Selection Policy
  12. Traveling to the US?
  13. Travel Tips
  14. Advanced Passenger Information System (APIS)
  15. Documentation for travel (passports, visas...)
  16. Airport Terminals

1. Check-In Information

  • Check-In opens three (3) hours prior to departure.
  • Customers should be aware that increased security procedures (see below) vary from airport to airport and may take more time. As a result, CanJet recommends that passengers check-in three (3) hours prior to the scheduled departure time.
  • Transborder/International Travel - Customers presenting themselves at the CanJet counter less than sixty (60) minutes before scheduled departure of a flight may lose their reservation, and if so, will not be eligible for denied boarding compensation.
  • The Transportation Security Administration (TSA) requires you to provide your full name, date of birth, and gender for the purpose of watch list screening, under the authority of 49 U.S.C section 114, the Intelligence Reform and Terrorism Prevention Act of 2004 and 49 C.F.R parts 1540 and 1560. You may also provide your Redress Number, if available. Failure to provide your full name, date of birth and gender may result in denial or transport or denial of authority to enter the boarding area. TSA may share information you provide with law enforcement or intelligence agencies or others under its published system or records notice. For more TSA privacy policies, or to review the system of records notice and the privacy impact assessment, please see the TSA Web site at www.tsa.gov.

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